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By: Douglas S. McNair, MD, PhD;Sasanka Are, PhD
Theories and practices about outcomes performance, decision-making, leadership and many other domains are firmly rooted in the “norm of normality,” where individual performance follows a normal distribution and any deviations from normality are seen as “outliers” that must be “fixed.” For example, actuaries’ mathematical modeling in health insurance often censors out the top and the bottom few percent of cases as “outliers.”...
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