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Support


  • At Cerner, we are committed to providing world-class service and support to our many healthcare clients around the globe. We deliver reliable and responsive service 24 hours per day, 365 days per year. This support model allows our clients to give superior service to patients, via solutions that enable caregivers to correspond and communicate with other providers, clinicians and patients.

    Client Care is a key component of our client service model. We accomplish this by providing accessibility to Cerner via Cerner.com, uCern, online chat or the Cerner Support hotline. 

    We offer clients online learning and educational resources that can be packaged and customized to fit the needs of the client organization. We partner with clients to provide guidance and support in an effort to meet government standards and regulatory needs while clients are preparing for Meaningful Use.

    We also deliver global support across many platforms. The solutions cover a client base of ambulatory, hospital, community/rural hospital, pharmacy, and general physician practices.

    We are proud of our industry-recognized support for critical issues. Our Client service teams feature systems-trained support analysts, technical team leaders and operations leaders that provide fast and reliable solutions to high-impact client requests.

    Please access one of the links on the right to request a Support account, log in to your Support account, access uLearn, or to contact us directly.