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Cerner Care FAQ


  • Please see the following frequently asked questions for Cerner Care accounts.

    Q. Why is Cerner changing my login?

    A. As the number of ways to manage health continues to grow, Cerner is taking the first of several steps to create a structure that will simplify how you interact with our web-based applications. For healthcare providers, healthcare IT professionals and partners, as of April 27, 2011, your new Cerner Care account (which replaces your Cerner.com account) becomes your avenue for managing the health of others or for managing technology. For consumers, a Cerner Health account connects them with tools and capabilities that help them manage their health.

    Currently, clients and partners are prompted to log in when they move between web-based applications such as eService, Lights On Network, MethodM Online or uCern. After setting up a Cerner Care account, you’ll be able to sign in once to access multiple web-based applications. You can log in using a single email address instead of having to manage multiple usernames and passwords for multiple applications. And when we create new web-based applications, those will use the Cerner Care login, too.

    Q. Who needs to create a Cerner Care account?

    A. Any Cerner clients, partners, academic institutions and all other invited guests, who have an existing Cerner.com or uCern account will need to create a Cerner Care account. For step-by-step tutorials on creating a Cerner Care account, please refer to the videos for existing cerner.com or uCern members, or new cerner.com or uCern members.


    Q. How do I create a Cerner Care account?

    A. Beginning April 27, 2011, when you log in to Cerner’s web-based applications using your Cerner.com or uCern login, you’ll be prompted to create a new Cerner Care account. The next time you access your favorite Cerner web application, such as applications.cerner.com, uCern, the Cerner Store or uLearn, you’ll be guided through the account creation process.

    Q. Does the Cerner Care account apply to clients located outside of the United States?

    A. Yes. Any client that has a Cerner.com account or uCern account, regardless of location, will need to upgrade to a Cerner Care account.

    Q. Which web-based applications can I access with my Cerner Care login?  

    A. Beginning April 27, 2011, these web-based applications will use the Cerner Care login:

    • Cerner.com support tab applications (specifically applications.cerner.com)
    • eService
    • Lights On Network
    • MethodM Online
    • uCern
    • uLearn
    • Meaningful Use Guide
    • Cerner Store (select areas of the site)

    Q. Will my existing information associated with my Cerner.com or uCern account pull over to the new Cerner Care account?

    A. Yes. If you have an existing Cerner.com account, you’ll be guided through the process of migrating your existing information to your Cerner Care account during the account set up process. To have this information migrated, you should set up your Cerner Care account using the same email address used in your Cerner.com account. If you aren’t sure which email address you used, contact Cerner Client Care at 1-866-221-8877 or at clientcarecenter@cerner.com. Global clients can contact Cerner Client Care at 08-0563-2136 or at clientcarecenter@cerner.com.

    Q. I can’t remember the email address associated with my Cerner.com account. Can I still create a Cerner Care account without it?

    A. If you can’t remember your email, username or password the Client Care team can help you with any issues. Clients can call one of the following numbers or email clientcarecenter@cerner.com. Note: To have any information associated with your existing Cerner.com or uCern account transferred to your Cerner Care account, you will need to use the email associated with those accounts.

    • United States: 1-866-221-8877 and choose option 1
    • Austria: 0800-677280
    • Australia: 1800-076-877
    • Belgium: 0800-49442
    • France: 0805632136
    • Germany: 0800-6737934
    • India: 866-355-0381
    • Ireland: 1800930460
    • Malaysia: 866-355-0383 or 1800-6162-228
    • Saudi Arabia: 866-550-7304
    • Singapore: 866-355-0384
    • Spain: 800300205
    • Switzerland: 0800-800077
    • United Arab Emirates: 866-550-7305
    • United Kingdom: 08082383110

    Q.I’m having problems setting up my account. Is there someone I can contact directly to walk me through the process?

    A. Yes. You can contact the Client Care Team to help guide you through the process by calling one of the following numbers or emailing clientcarecenter@cerner.com.

    • United States: 1-866-221-8877 and choose option 1
    • Austria: 0800-677280
    • Australia: 1800-076-877
    • Belgium: 0800-49442
    • France: 0805632136
    • Germany: 0800-6737934
    • India: 866-355-0381
    • Ireland: 1800930460
    • Malaysia: 866-355-0383 or 1800-6162-228
    • Saudi Arabia: 866-550-7304
    • Singapore: 866-355-0384
    • Spain: 800300205
    • Switzerland: 0800-800077
    • United Arab Emirates: 866-550-7305
    • United Kingdom: 08082383110

    Q. I still see a message on the left prompting me to create my new Cerner Care account. Do I need to create a new Cerner Care account each time I log in?

    A. No. Once you’ve created a Cerner Care account, simply use your email address and password to log in. You’ll continue to see the account creation reminder for a brief period of time, but you don’t need to create a new account each time.

    Q. How will these changes affect the Cerner.com Web Security Officer?

    A. With this phase of the Cerner Care account migration, the role of the Client Web Security Officer (WSO) will remain largely unchanged. If a newly created Cerner Care account positively matches an existing Cerner.com account, then the user profile settings will be linked with the new Cerner Care account and no action will be needed. For users creating their first account to access Cerner.com support tab applications, a Cerner Care account will be created, and the user profile settings will follow the existing WSO process. The easiest ways to search for a user are by email address or by the first and last name.

    Q. Will users of MethodM Online need to make any changes to how they connect with the application?

    A. Most users will simply need to uplift their account as with every other application. If clients connect using Project Professional to modify project plans, they will need to upgrade to Project Professional 2010. Additionally, if clients interact with documents using Office 2003, the workflow to open documents will change slightly. For more information regarding this change, please contact your Cerner Engagement Leader.

    Q. I’ve noticed the uCern iPhone app hasn’t been working. Is this related to the Cerner Care account process? If so, when will it be available again?

    A. The uCern iPhone app is temporarily unavailable while changes are made to ensure the application works with the new Cerner Care account structure. To learn when the app will be available again, join the uCern Experience group.

    Q. It seems my RSS feeds and feed readers for uCern feeds no longer work. Is this related to the Cerner Care account process? If so, when will it be available again?

    A. RSS feeds are temporarily unavailable while changes are made to ensure the appropriate security procedures are in place with the new Cerner Care account security structure. To learn when RSS feeds will be available again, join the uCern Experience group.

    Q. What will I experience logging into MethodM Online for the first time after creating my new CernerCare account?

    A. There will be a 30-to 60-second delay as your account is being updated within MethodM Online so that you have the same access you had prior to the uplift.